FULFILLMENT AND RETURN POLICY
Effective Date: October 1, 2026
This policy explains what you receive when you buy a Trading with Ashley program, how and when we deliver it, how to cancel a monthly membership, and when a refund is available. If you are a member, your Program Enrollment Agreement (our member agreement) also applies, and it controls if there is any conflict with this page.
1. What We Sell and How You Receive It
Trading with Ashley, LLC sells digital educational programs about options trading. Depending on the program you buy, your purchase may include recorded courses, live or recorded group coaching sessions, access to our private community, and other educational features described at checkout.
Everything we sell is delivered electronically. Nothing is shipped to you.
After your payment is approved, we send an email to the address you gave us at checkout with instructions for logging in to our course platform (Kajabi) and, where your program includes it, an invitation to our private community (Discord). Access is normally available immediately and, except where we tell you otherwise at checkout, within twenty-four (24) hours.
If you have not received access within twenty-four (24) hours, email support@tradingwithashley.com.
2. Prices and Payment
Prices are shown in U.S. dollars at checkout, and you pay the price and on the schedule shown there. Payments are processed by our payment providers. You are responsible for any applicable taxes.
Some programs are sold for a single payment or a set of installments. Others, including monthly memberships, renew automatically until you cancel. Where a program renews automatically, the amount, the frequency, that it continues until you cancel, and how to cancel are disclosed at checkout before you pay, and you are asked to consent to the recurring charge separately.
3. Cancelling a Monthly Membership
You may cancel a monthly membership at any time, with no cancellation fee, by using the cancellation control in your account settings or by emailing support@tradingwithashley.com. If you subscribed online, you may cancel online without speaking to anyone.
Cancelling stops future charges. Your access continues through the end of the billing period you have already paid for, and we send you confirmation of the cancellation.
4. The 30-Day Show Up Guarantee (Conditional Refund)
Put in the work in your first thirty (30) days, and if Trading with Ashley isn't right for you, we'll refund you in full. The 30-Day Show Up Guarantee is conditional: to qualify, you must complete every step below within thirty (30) calendar days of your purchase date. The steps are listed here so that you can read them before you buy.
- Complete Phase 1 of the 40-Day Roadmap, including passing the Foundations Quiz.
- Log three (3) paper trades in your TWA Trade Journal.
- Post your introduction and at least three (3) questions in our community.
- Before day 30, contact support at support@tradingwithashley.com with a screenshot of your paper trades.
If you complete all four steps, we refund the full purchase price of the program to your original payment method within thirty (30) days after we receive your request, and your enrollment and access end. The guarantee does not cover a monthly membership (such as the New Trader Network or the Private Trading Room), an individual coaching session purchased separately that has already been held, or a program sold at promotional or discounted pricing where different refund terms are stated at checkout.
If you bought your program before the effective date of this policy, the version of this policy in effect on the date of your purchase applies to that purchase.
5. What Is Not Refundable
The following are not refundable:
- Except under the 30-Day Show Up Guarantee in Section 4, Boot Camp and any other one-time course or instructional component, because the instruction is delivered to you and is yours to keep;
- Individual coaching sessions and simulated-trade reviews purchased separately, once the session has been held;
- Requests made after the thirty (30) day period, or requests that do not meet every step in Section 4; and
- Programs sold at promotional or discounted pricing, where different refund terms are stated at checkout. Those terms control for that purchase.
6. Lifetime Access and Closure of the Community
"Lifetime" access means access for as long as we operate the community, not for your lifetime, and it does not mean a fixed number of years.
If we ever permanently close the community, members who bought Lifetime access and who have been enrolled for less than two (2) years may receive, upon written request and if eligible, a partial refund of the Lifetime access fee they paid: fifty percent (50%) if enrolled less than twelve (12) months, and twenty-five percent (25%) if enrolled twelve (12) months or more but less than twenty-four (24) months. After twenty-four (24) months, the Lifetime access fee is fully earned and no refund is owed. We give at least thirty (30) days' notice by email before a closure takes effect. To request a refund, email support@tradingwithashley.com; any refund owed is paid within sixty (60) days after the later of the closure and our receipt of your request.
Where a purchase bundles Boot Camp (or another non-refundable educational component) with Lifetime access for a single price, the refund applies only to the Lifetime access portion, as stated on your order form, checkout page, or receipt.
This is the only refund owed if we close the community. Moving the community to a new platform, changing it, or transferring it to a successor that continues to operate it is not a closure.
7. Billing Problems and Chargebacks
If something is wrong with a charge, email support@tradingwithashley.com first. Nothing on this page limits any right you have under federal or state law to dispute a charge with your card issuer or financial institution.
8. How to Reach Us
Trading with Ashley, LLC
601 Kingston Rd., Ste. 300, #1002 OFC
Benton, Louisiana 71006
Email: support@tradingwithashley.com
Telephone: (318) 200-0317
